WE SHIP WORLDWIDE!
Orders are shipped every Tuesday and Thursday. See more below.
SHIPPING METHODS
Local orders are shipped with GENIKI TAXYDROMIKI and ELTA COURIER.
International orders are shipped with ELTA. A tracking number will be provided via email once your order has been shipped.
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LOCAL SHIPPING
1) LOCAL: FREE Shipping incl. Taxes ( Above 39€ )
– All orders below 39€ will have a shipping cost of 5€
PROCESSING TIME: Most orders are shipped within 2-5 business days and delivered within 2-7 business days.
2) PICK UP: You may pick up your order from our office in Glyfada / Voula with COD. Please contact us 2 days prior to arrange pickup.
3) REST OF THE COUNTRY: FREE Shipping incl. Taxes ( Above 49€ )
– All orders below 49€ will have a shipping cost of 6.50€
PROCESSING TIME: Most orders are shipped within 2-5 business days and delivered within 2-7 business days.
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INTERNATIONAL SHIPPING
**Free Shipping & Weight Based Shipping**
The minimum cart total is required to be 49€ in order to order internationally.
1) INTERNATIONAL SHIPPING CHARGES:
Weight Based Shipping: Due to increase in EU taxes.
a) 0 – 0.5 kg = €8
b) 0.5 – 1 kg = €11
c) 1 – 2 kg + €15
2) INTERNATIONAL: FREE Shipping incl. Taxes ( Cart minimum for free shipping is 79€ )
PROCESSING TIME: Most orders are shipped within 2-7 business days of purchasing and delivered within 5-35 days (Tracking number provided).
Please allow the full 35 days. Please contact your local postal service if you have not received your order. And thereafter contact us.
*We continuously track your order to ensure safe arrival.
** ALL INTERNATIONAL ORDER ARE SHIPPED EVERY TUESDAY AND THURSDAY **
*NOTE* 30/11/2023 – A delay may occur due to the holiday season and an overload of orders. Please be patient and email us if you are waiting on a package. We thank you for your patience. Please be patient as sometimes the tracking system isn’t updated.
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PAYMENTS ACCEPTED
We Accept Paypal, Apply Pay, All major cards, Visa, MasterCard and pick up from our offices with cash payment.
We currently Don’t offer cash on delivery (αντικαταβολή) or bank wire transfers.
To avoid any confusion or delay in delivery, please make sure you enter
your shipping details carefully and correctly.
*NOTE*
We apologise if any delays occur. It remains our main priority to ensure you receive your shipment on time.
Please contact us right away if you have any questions or concerns.
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BACKORDER PRODUCTS
When one or more of our products are listed as backorder, this means it is out of stock, or in production. If you do purchase a backorder product, please email us to find out the time frame in which we will ship your item. Backorder products can take anywhere from 4 days to 15 days to ship. We guarantee to ship your order once our inventory is replenished. By ordering a backorder product you agree to the 4-15 day time frame wait.
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RETURNS
We accept returns within in 30 days of receiving your order, if the item is unopened and in its original packaging. You will receive the money back within 5-15 business days after the items have been returned to Pure.
To return items, please send us an email stating the order number and the reason for returning. And we will get back to you with the return address and to arrange the refund.
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CANCELLATIONS & REFUNDS & RETURNS:
If you ordered by mistake or we cannot process your order for any reason, we will refund you. Please contact us with any questions you may have.
If you receive your order and there is a defect such as broken or spilled contents, you need to open a case by emailing us with your order number and a clear photo of the product within the first 48 hours upon receiving, And one of our trusted representatives will contact you to assist you on the matter.
Thank you for shopping at PURE.
